No, you don’t need to. You can make purchases and check out as a guest every time.

However, by setting up an account, it will allow you to order without having to enter your details every time you shop with us. You can sign up right now, or you can first start shopping and create your account before you check out at the shopping cart page.

Please click on the icon at the top right of the screen (0utline of a person) and “Login” followed by ‘Create An Account’ and fill in your personal particulars. You will also be able to shop first, then create an account when prompted during the checkout process.

Shop for the items you want and add it to your shopping cart. When you have finished, you can proceed to your shopping cart and check out. Check and ensure that all information is correct before confirming your purchases and payment.

Please refer to the sizing guide available on applicable product pages.

Alongside each product you will find an ‘add to wishlist’ option which – once selected – will allow you to add that product to your wishlist page. You may add as many products as you wish to your list. Alongside each entry one may then select options (such as size and colour) or if that does not apply, add the product directly to your wishlist cart. Please note by adding to your wishlist you have not purchased anything nor are you under any obligation to do so. You also have the ability to share your list to Facebook or email to a recipient or recipients of your choosing. Note that lists are saved by storing cookies via your browser onto your computer. Read more about cookies and your privacy. In the event that cookies are deleted from your computer your list could potentially be lost.

Please note: Products added to your wishlist are not reserved and are subject to availability at the time of purchase.

You will be able to add the items as long as it is available. There could be an instance where the item is in someone else’s shopping cart hence the status of the items is reflected as “Temporarily Unavailable”.

When you choose your size and colour (by clicking on the colour block) you will be shown if the item is out of stock. Please contact us if you would like to be notified when it is back in stock. If you have been able to purchase an item, but it is no longer available, we will notify you immediately to offer a refund, notify you of the new stock arrival date or offer an alternative.

We accept payments via credit and debit cards such as well as electronic bank transfers (EFT). If you do pay via EFT, we will require a proof of payment to be e-mailed to us before we process your order.

Your payment will be processed via Paygate’s secure payment gateway. The Sleep Collective does not have access to or hold your credit card information.

An order may be cancelled by the customer if payment has not yet been made. Once payment has been made by the customer for an order, the order can only be cancelled or amended before it has been dispatched by The Sleep Collective.

Key in the voucher code at the field “Voucher Code” and click “Add” in your Shopping Cart page before proceeding to check out. Please note that we are unable to manually apply the voucher code to your order if you have missed keying it during check out. Kindly ensure that all information is correct before confirming your purchase.

After you have placed your order, you will receive an acknowledgement e-mail from us to confirm that your order has been received. However, do note that orders will only be processed when your credit card payment has been approved and billing and delivery address is verified.


All orders will be processed and shipped within 3 working days of your payment clearing, excluding weekends and public holidays. If an item is purchased on back order, it may take up to 7 days to process, you will be notified if this is the case.

The delivery time frame is approximately 3- 7 working days from the time of placing your order. You will be notified via e-mail with a more accurate time-frame relating to your order.

Once the order has been dispatched, an email confirmation will be sent to you with the tracking number. You may check and track the delivery status of your orders with the service provider or we can do it for you, if you wish.

Shipping on all orders below R1000 total are charged at R100. If you spend R1000 and over, shipping is free. Your order will be dispatched via a courier or the post office depending on your location. Please view our Delivery and Returns.

Unfortunately, we are unable to redirect orders once your order is confirmed. Therefore, please ensure you provide the correct physical shipping address.

We apologize if you have received a defective item from us. Please contact our Customer Care Team at hello@thesleepcollective.co.za with a snapshot of the product and we will get back to you as soon as we can to arrange an exchange.

Simply notify us as soon as possible within 7 days to organize an exchange. Please see our returns policy here.

Kindly drop an email to our Customer Care Team at hello@thesleepcollective.co.za if you have not received your parcel within the stipulated timeframe and we will assist you accordingly.

Unless a product is defective, returns and exchanges will be at your own cost. You will need to send the item/s back to us and there is a R100 courier fee for the exchanged items to then be sent to you.