At The Sleep Collective, we understand that privacy of personal information is important to you. In order for us to process your order and improve our service to you, it is necessary to obtain your personal information.
We will only ask for and use information we reasonably need to conduct our business. You will receive emails to confirm your order and its dispatch details. We may need to contact you via phone if we have any questions regarding your order.
When you sign up to our newsletter, we ask for your name and email address. We may ask for additional optional information, such as your product preferences, so we can notify you of new products and promotions that might be of interest to you. If you receive any promotional material from us and do not wish to receive any in future, you will be able to unsubscribe via the link on our newsletter.
We will not sell or trade your personal information to any third party organisations or individuals.
Personal Information Access
You may review, change or delete personal information related to your use of our online site. To access your information, simply select the ‘your account’ option at the top of our website (icon). If you discover that there is an error or information is missing, update your details online under the change your user details section.
Online Ordering Security
We have a secure transaction environment. We use Secure Sockets Layer (SSL) technology – Our On-line Ordering system is the industry standard for encryption technology – to protect your online order information. SSL encrypts all information including your credit card and all personal information passed from you to us. The Sleep collective does not hold your credit card information. Customer details will be stored separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za
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The information is then sent back to the server each time the browser requests a page from the server. This enables a web server to identify and track web browsers.
There are two main kinds of cookies: session cookies and persistent cookies. Session cookies are deleted from your computer when you close your browser, whereas persistent cookies remain stored on your computer until deleted, or until they reach their expiry date.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies.
Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer, however this may prevent you from taking full advantage of this website.