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Terms & Conditions

The Sleep Collective is a South African online store specialising in sleepwear, bath and body products and bedroom accessories that are all locally produced. The transaction currency is South African Rand (ZAR) and all product prices are inclusive of VAT.
By placing an order with us you agree to and accept these Terms as listed below.

Agreement of Sale

An agreement of sale between The Sleep Collective and a customer is only valid once payment has been made and the company receives proof of payment. Up until this point all goods remain the property of The Sleep Collective.

Product Availability

All products displayed on our website are subject to availability and will be delivered only within the Republic of South Africa to areas where we deliver.
We endeavour to display all items and sizes currently available on our website. Occasionally an item may not be available and we will inform you as soon as possible if this is the case with your order.
Some items may not be held in stock by us but available to purchase on back order. These products may take a little longer to reach you from the supplier. We will provide a promise date for expected delivery.

Colours

Although we have made every effort to display as accurately as possible the colours of the products that appear on our website, the colours you see will depend on the device that you use to access our website. We cannot accept any responsibility for any variation in colour caused by the browser software or computer system used to view the products.

Delivery Policy

Subject to availability and receipt of payment, orders will be processed and dispatched via the Post Office or a courier service. Please view details here.
We have outsourced all delivery and collection arrangements to third party service providers. A delivery being delayed by the delivery service provider is not grounds for return or refund.
The customer accepts that if any person at the delivery address has signed for the delivery, then this is a proof of delivery and our sales agreement is complete.

Return and Refunds Policy

An order may be cancelled by the customer if payment has not yet been made. Once payment has been made by the customer for an order, the order can only be cancelled before it has been dispatched by The Sleep Collective. View our returns and refunds policy.

Customer Details and Privacy Policy

The Sleep Collective does not hold your credit card information. Customer details will be stored separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za. Please read our privacy policy here.

Payment Options Accepted

Payment may be made via Visa and MasterCard credit cards or by bank transfer or cash deposit into The Sleep Collective’s bank account, the details of which will be provided during the checkout process.

Responsibility

The Sleep Collective takes responsibility for all aspects relating to the transaction including sale of goods on this website, customer service and delivery of goods. We will endeavour to keep all information on this website as accurate and up to date as possible.

Disclaimer

The use of any product bought from this website is at the customer’s risk. The customer and user indemnifies and holds The Sleep Collective not liable  for any loss, injury, damages or adverse reactions which may be sustained as a result of using the products sold on this website.

Use of the Website

This site may be used by customers to browse the content and products and to make legitimate purchases. The User may not use this site for any purposes such as fraudulent or speculative transactions.
The User may not display, use, download, and/or otherwise copy, reproduce or distribute images or content obtained on the website for marketing and other purposes.

Promotional Offers

From time to time The Sleep Collective run promotions and special offers on selected products or lines.
These offers are only valid on full-priced items and cannot be used on sale items or in conjunction with any other offer.
They are valid for a limited period of time as specified in the marketing communication on the website. They cannot be used outside of that period.
They are not valid on gift vouchers or any made-to-order items.
If a promotional involves a minimum spend and an item is returned which brings the amount spent below any qualifying level, the offer value may be deducted from any refund.
All orders on promotions are subject to stock availability and we reserve the right to withdraw, amend or extend offers at any time, without prior notice.

Gift Vouchers

Gift Vouchers can be exchanged for merchandise at The Sleep Collective, available online at www.thesleepcollective.co.za.
Gift Vouchers cannot be exchanged or refunded for cash.
Gift Vouchers can be used towards the purchase of goods at a higher price than its value upon payment of the difference. You need to spend the full value of the voucher as remaining credit cannot be stored. Gift Vouchers are only valid with a unique serial number.

Competitions

Stay tuned for our next competition.

The Sleep Collective may, in its sole discretion, change the Terms or any part thereof at any time without notice. You should check them from time to time as your continued use of our website will mean you accept any updated or revised Terms.

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